(616) 356-2545 15 Ionia Ave. SW, Suite 220 - Grand Rapids, MI 49503
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The Ultimate Question

Everyone in business wants to know where they stand with their clients. Many businesses mistakenly try to measure customer ‘satisfaction’, confusing it with customer ‘loyalty’ *.

Unfortunately, most customer satisfaction surveys are too long, confusing, not germane, don’t measure the right thing or take too much thought to be returned.

Because the Imagination Factory may have created a logo for you, designed a brochure, developed a web presence or helped you launch an entire marketing campaign or product, an IFI ‘satisfaction survey’ could easily fall into any of those categories above.

So, ours is simple – we’ve boiled it down to two (2) questions, that’s it! Ok, three (3) – you must tell us you’re NOT a robot. NOW, that’s it!

Simply stated, what we want to know is… “On a scale of 0 (poor) to 10 (excellent), how likely are you to recommend the Imagination Factory to friends, colleagues or associates? and why?

These two simple but powerful questions tell us a ‘loyalty’ level (and a better measure of whether we’ll do more work together), and it gives us a better grasp of how you would recommend us and/or how we might improve.

Naturally, we’d love to know who is filling out this form, but unless you enter your company and email, we won’t know. It is completely optional.

* Satisfaction doesn’t ensure additional sales, but if you can garner customer loyalty you will have something your competitor won’t… the next sale / order / project.

On a scale of 0 (not-likely) to 10 (very likely), how likely are you to recommend the Imagination Factory to friends, colleagues or associates?

Please Select a Rating Value (above)
What is the reason for your score? Please tell us below.
Please tell us, below, what it would take to get a score of 10? How could we improve?
How would you refer them to IFI or what would you tell them about IFI? Give us your comments below.

Company (opt):

Email (opt):

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