What could a simple cab ride have to do with having a better website?

Actually a lot! I’m going to share five lessons you can learn in just the ride from any airport to a downtown hotel in any larger metropolitan area.

Now bear in mind that this illustrates only the initial customer interaction with your website. There is even more to consider when thinking about the customer’s different needs during the entire journey with you during their lifecycle which I hope to address in a later post soon.

OK… You’ve landed at the airport, gathered all of your luggage, and headed curbside to grab a cab.
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